As Senior Vice President, Customer Success & Operations, Bill Bakken leads the customer-focused operations teams. During his tenure, he established the Customer Success and Professional Services teams and lead the evolution of the Customer Care and IT Operations teams. Bakken brings more than 20 years of leadership experience with ASP/Hosting/SaaS companies and brings a successful track record of building strong long-term customer relationships while delivering world-class services to customers.
Prior to joining SambaSafety® in 2017, Bakken held executive roles with several startups including Nordic Consulting. He also played an instrumental role in growing Trizetto’s, a Cognizant Company, managed software services to over $100M in annual revenue leading to a successful multi-billion dollar exit.
Bakken earned a Bachelor of Science in Mathematics with an emphasis on Computer Sciences from the University of Wisconsin at Madison.