The purpose of this site is to assist our customers with compliance in connection with the acquisition and use of motor vehicle records (MVRs).

MVRs provide invaluable insight into driver risk and driver qualification. SambaSafety proudly provides MVRs to help employers manage risk and safety and help the insurance industry manage and price risk. In all cases, MVRs are based on data from public entities, and access and use of MVRs are strictly regulated. MVRs are governed by the Fair Credit Reporting Act, the Driver’s Privacy Protection Act (DPPA) and various state equivalent statutes.

A summary of end user obligations under the FCRA can be found here. MVR’s are only available from SambaSafety for the specified permissible purpose for which they are acquired (Employment or Insurance) and may only be used for the specified permissible purpose. Employers must be familiar with requirements to provide applicants/employees written disclosures as required under the FCRA and to obtain written permission to acquire an MVR. Employers are also required to comply with FCRA requirements for pre and post adverse action notices. There are certain exceptions for the trucking industry. Insurers must be familiar with the use limitations for the insurance permissible purpose and the notice requirements for adverse action.

A summary of reseller obligations under the FCRA can be found here. Resellers must be aware of disclosure requirements when ordering MVRs and must confirm MVRs will be used only for permissible purposes as defined under the FCRA. The FCRA also requires that resellers comply with reasonable procedures to ensure that the MVR will be resold only for permissible purposes. Resellers must also be familiar with requirements regarding accuracy and completeness and its reinvestigation obligations in the event of a consumer dispute.

For more information regarding the FCRA, please visit the Consumer Financial Protection Bureau’s (CFPB) website.

FCRA Compliant Releases and Adverse Action

Those businesses who obtain MVRs for employment purposes must obtain written authorization from the consumer before ordering the MVR. The authorization must meet specific requirements set forth by the federal and state law. You can find a sample authorization form here.

For more information on the importance of authorizations, please download our free white paper, Disclosure and Authorization Forms: Getting it Right and Lessons Learned. The white paper includes sample disclosure and authorization forms which you are free to use.

Regardless of which permissible purpose you are buying an MVR for, a decision to take an adverse action pursuant to a consumer report requires that you follow a particular procedure. Prior to taking any adverse action, a notice must be sent to the consumer informing them that an adverse action is being considered. Once the adverse action has been taken, you must notify the consumer of the adverse action, the reason for the adverse action and inform them of their rights under the FCRA.

Driver Safety Policies

A key compliance component for many companies is a driver safety policy. For commercial carriers, the safety policy ensures compliance with Federal Motor Carrier Safety Regulations, but we strongly recommend that all companies with drivers adopt a driver safety policy. A well-drafted driver safety policy sets forth criteria for hiring, safety practices for drivers and disciplinary processes. This provides certainty in how drivers will be treated and gives companies a framework for administering this treatment fairly across its employees. To view a sample driver safety policy, download our recent white paper, Driver Safety Policies: Best Practices and Drafting Considerations.

State-Specific Compliance

There are a few states which have specific requirements regarding driver authorizations for an employer to acquire an MVR. Washington state has its own “release of interest” format which must be used in that state. New Hampshire also has a specific form requirement, as well as a notary requirement. Please note that these forms are updated from time to time, so please bookmark this page and check back frequently to ensure that you have the most current form.

Some states have a compulsory requirement that certain classes of drivers (for example, commercial drivers and drivers for transportation network companies) be enrolled in a state employer notification service (Driver Monitoring Service).

SambaSafety’s Driver Monitoring Services includes the California Employer Pull Notice (EPN) Program and the New York License Event Notification Services (LENS). These states, along with Utah and Pennsylvania, have unique requirements which are listed below:

California:

New York:

Utah:

Pennsylvania:

Manual Order Processing

For our customers, there is a manual order process for certain United States territories and Canadian provinces. The process for these manual orders is as follows:

  • Customer has the individual driver complete the appropriate driver release form
  • Customer creates their order electronically (via SambaSafety WebMVR or API)
  • Submit the driver release to the Manual Order Processing Department via fax at 888-522-8668 or secure email at mopcustomer@sambasafety.com

The appropriate releases for manual order processing are as follows:

US Territories:

Canadian Provinces:

For additional details on manual order processing, click here.

Driver Resources

How do I request a free copy of my report?

If Safety Holdings Inc (d/b/a/ SambaSafety) previously prepared your report, you may request a free copy of that report. Visit our website, select Consumer Report Request and follow the instructions in order to obtain a copy of that report.

How do I dispute the accuracy of a report?

If you already have a copy of your report and you believe that any information in your consumer report contains inaccurate information or is incomplete, you may file a dispute here. The dispute investigation process may take up to 30 days, depending on the nature, scope and source of the information being disputed.