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Looking for Support?

Check out our extensive Knowledge Base for answers to the most frequently asked questions, such as:

 

Still can't find the answer to your question? Contact SambaSafety Support directly at success@sambasafety.com. 

Introducing Success Plans: Support Designed for You

We're expanding our customer support offerings to better serve your unique needs. Your current support stays exactly as it is, and you now have the option to access additional resources and strategic guidance tailored to your organization.

 

Select the plan that matches how you work:

  • Core (included in your subscription): The support you know, including email support, knowledge base access, and same-day case processing
  • Enhanced: Adds priority case processing, custom training sessions, and premium reporting
  • Preferred: Includes dedicated support channel, Technical Account Manager partnership, and expert consulting hours
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Featured Webinar: Cut the Noise: How AI Is Actually Changing Driver Risk Management

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Join us on May 12 at 1:00 PM ET / 10:00 AM PT for a fireside discussion on how organizations are navigating AI and how insurers and fleets can apply this technology to driver risk management practices to stay agile and aware of where AI is headed and what to prioritize next.

You’ll walk away with:

  • Real examples of how fleets and insurers are using AI to surface driver risk before it becomes an incident
  • A realistic view of what to watch for over the next two years, and where to push back
  • How safety teams can use AI to focus where they’ll have the greatest impact
  • Clarity on what it takes to turn overwhelming data into fast, confident decisions

With a panel of experts from The Hartford, SambaSafety, and Verizon Connect, we will share insights from SambaSafety’s 2026 Risk Report and the trends shaping driver risk. All registrants will receive a copy of the report, and for those who can’t make it, we’ll send a recording of the webinar to you after!

Interested in watching a previous webinar? You can find them all here.

Featured Content: 2025 Telematics Report

Report Finds Driver Safety Powers Telematics Adoption

The 2025 Telematics Report offers the most comprehensive view into telematics trends impacting P&C insurers, brokers and fleets. This report provides new data and insights into the current state of telematics, covering utilization, impact and investment trends across insurance teams and various fleet segments.

 

Key findings in the report include:

  • 66% of fleets cite interpreting or acting on telematics data as a challenge
  • 70% of fleets use two or more device types to manage safety
  • 80% of the top 50 commercial insurers use telematics data, yet only 4% consider their programs advanced
  • Of fleets that share telematics data, 65% do so to secure better rates, while 60% are motivated by active risk management support from their insurer
  • 88% of fleets now use telematics for safety, but only 30% share data with insurers
  • and so much more!
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Featured Case Study: W.L. French

W.L. French Excavating Corporation is a leading site contractor and soil management firm serving Massachusetts and the whole of New England. They are able to maintain their reputation for best-in-class safety and operational excellence in part thanks to effective driver risk management.

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"The implementation was smooth, the platform is user-friendly, the adoption across teams was simple and the value was recognized immediately. It's a win-win."

- Jessica French
COO
W.L. French

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