As a client of Instructional Technologies, Inc. (ITI) using PRO-TREAD, Sentix, ClearDrive or On Ramp, you’re likely aware that ITI was acquired by SambaSafety on March 18, 2021. ITI will integrate into the SambaSafety billing system beginning August 31, 2021. This document explains the changes and what you as an ITI/SambaSafety Customer can expect.
If you have any questions or concerns about the changes please contact:
- Customer Care team: +1-360-576-5976, Ext. 4 or email@example.com
- Accounts Receivable Department: 1-888-947-2622 ext 3 or sambaAR@sambasafety.com
What Will be New With ITI’s Invoice?
With the integration, the invoice format will change, as well as the remittance address, and banking information. See below:
Samba Holdings, Inc.
Dept LA 24536
Pasadena, CA 91185
Bank of the West
Bank account 046202917
We also offer an auto-pay option for credit cards or ACH methods of payment. This can be set up using our billing portal.
SambaSafety Billing Portal: Fast and Convenient
The SambaSafety Billing and Payment portal makes it simple to take care of small (and large) tasks at your convenience. https://billing.sambasafety.com.
- View your invoice
- Make payments or set up recurring payments via ACH or credit card
- Review account history
- Maintain contact information
The email address on file for billing will be used to log in to the billing portal. If this needs to be updated, please contact us at 1-888-947-2622 ext 3 or sambaAR@sambasafety.com.
How to Read Your Invoice
Below you will see examples of the current invoice and future invoice to help you visualize and understand the changes that will be coming.
Unique Billing Account Number:
Each customer will receive a unique billing account number. When contacting us please have your billing account number available.
This amount is the amount due before your new charges. Any missed payments will be included in this total.
If you need a copy of a W-9, you can do so by clicking the link here.
Questions about your account:
Customer Care team +1-360-576-5976, Ext. 4
Questions about your bill:
Accounts Receivable Department 1-888-947-2622 ext 3