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A Bird’s-Eye View of the Insurance Customer Experience

Any step forward is progress in insurance. Discover three things that any size insurance entity can implement to improve their CX.

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How Can Insurers Overcome Change Management Challenges?

Change is inevitable and necessary in the insurance space. But if you’re like a majority of insurers, you may be wondering: how does one gain buy-in from the entire group in the name of innovation?

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Change Management 101: 5 Steps for Implementing New Driver Safety Solutions

We discuss the five fundamental steps of successful change management that companies must consider as they implement new driver safety systems and technologies.

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How Can Insurers Profitably Harness Auto Insurance Data?

With the multitude of insurance data and insights available to insurers (and more options becoming available daily), how are auto insurers harnessing all of their data in an effective and profitable manner?

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Use Fleet Data to Prove You’re a Lower Auto Insurance Risk for Commercial Carriers

How can commercial fleet operators better use their own fleet data to show their risk profile situation and improvement to their insurers? And, by so doing secure better insurance rates?

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Insurtech Innovations: Is There Such Thing as Too Much Data?

New insurtech innovations are solving various inefficiencies that hinder the insurance industry – many requiring access to more driver data. How much data is too much?

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Hiring and Retaining New Talent in Insurance for 2022

Despite lofty hiring goals, insurers are finding it harder than ever to attain talent. With the whirlwind of a new digital age, it begs the question: what does hiring (and retaining) new talent look like in 2022?

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Achieving Lower Commercial Auto Premiums Requires a New Mindset

In the same way we invest a dollar today with the expectation of compounded return, we must rethink how we invest in the human capital responsible for safely representing companies out on our roads. With this new mindset, companies and their carriers can mitigate the risk drivers pose to our communities, while in turn effectively reducing commercial auto premiums.

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The Importance of Providing a Seamless Digital Experience for Auto Insurance Customers

Customer loyalty is at an all-time low. With more and more policyholders shopping elsewhere for better rates, customer churn is costing carriers billions of dollars globally. How can insurers stand out from their competition? It starts with improving their customers' digital experience.

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